Frequently Asked Questions
About Captiros
Captiros is a licensed investment platform offering AI-assisted trading, portfolio diversification tools, and secure financial solutions for investors of all levels.
Yes. We are a licensed broker-dealer, operating in compliance with the financial regulatory standards in the United Kingdom
Yes, our platform is accessible in most countries. However, due to regulatory restrictions, some regions may have limited access.
👤 Getting Started
Click Register and complete the sign-up form. You’ll be asked to verify your email and complete identity verification for security.
Yes. For your security and compliance, all users must complete Know Your Customer (KYC) verification during account setup.
Absolutely. Our platform is beginner-friendly, with educational tools and easy-to-follow investment options.
💳 Deposits, Withdrawals & Plans
We currently accept transfers and cryptocurrencies (like BTC, ETH, USDT).
Yes. You can upgrade your plan via your dashboard, depending on your funding preferences and goals.
Each plan has minimum withdrawal thresholds and transparent fees. All terms are outlined in your investor dashboard.
Yes. You can enable or disable auto-compounding features per plan.
📊 Investments & Strategy
Our system monitors market trends 24/7 and generates trade insights based on real-time analysis and machine learning patterns.
We help you spread investments across different sectors and assets to reduce risk and increase long-term growth potential.
Yes. Your dashboard gives you real-time tracking of returns, plan performance, and AI signal summaries.
🔐 Security & Legal
Captiros uses encrypted protocols, server firewalls, and optional two-factor authentication (2FA) to protect your data and funds.
Click “Forgot Password” on the login page. You’ll receive a secure reset link to your registered email.
No. Captiros strictly adheres to GDPR and data privacy laws. Your data is confidential and used only for operational purposes.
🛠 Platform Support & Troubleshooting
Check your spam or junk folder. If not received within 10 minutes, contact support@captiros.com.
Yes. Our platform is fully responsive across all mobile devices. A native app is currently in development.
Reach our support team via live chat or email. Most issues are resolved within 24 hours.
💬 Live Chat & Assistance
Yes. We provide real-time live chat on weekdays from 8am – 10pm GMT, and email responses within 24 hours.
Premium members may schedule strategy calls with advisors based on their selected investment tier.
📜 Legal & Compliance
Captiros Global Holdings Ltd.
Cannon Bridge House
25 Dowgate Hill, London EC4R 2YA
United Kingdom
You can access our Terms & Conditions, Privacy Policy, and Risk Disclosure pages anytime at the footer of the site.
Ready to take control of your financial future?
Join hundreds of investors already growing wealth through our decentralized, all-in-one trading platform.